FAQs

Have Any Questions on your minds!

We know choosing the right software can raise a lot of questions. That’s why we’ve put together answers to the most common ones

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🔹 General Questions

1. What is ORBRUS?

ORBRUS is a next-generation cryptocurrency exchange and digital finance ecosystem offering secure trading, cold wallet storage, yield-earning products, and Web3 innovation—all under one platform. Built for traders, institutions, and beginners, ORBRUS combines institutional-grade security with intuitive design.

2. Is ORBRUS available in my country?

ORBRUS serves users in over 180 countries and supports 50+ fiat currencies. While most features are globally accessible, certain services (like futures trading or fiat on-ramps) may be restricted in specific jurisdictions due to local regulations. Check our [Country Availability Guide] for details.

3. Do I need to verify my identity to use ORBRUS?

Yes, ORBRUS complies with global KYC/AML regulations. Basic verification (email + phone) allows limited trading, but full account verification (ID + selfie) is required to buy crypto with a card, access Earn products, or withdraw funds—ensuring a secure environment for all users.

4. Can I use ORBRUS without downloading the app?

Absolutely. ORBRUS is fully accessible via web browser at ORBRUS.COM . However, the mobile app (iOS & Android) offers enhanced features like biometric login, push alerts, and faster trading—ideal for on-the-go users.

5. How is ORBRUS different from other crypto exchanges like Binance or Coinbase?

ORBRUS stands out with its integrated Cold Wallet, institutional-grade security (98% assets offline + $500M insurance), zero-lag trading engine, and unified Earn ecosystem—all built on a privacy-first, non-custodial architecture. We prioritize user sovereignty, not just convenience.

🔹 Privacy & Support

1. How does ORBRUS protect my personal and financial data?

ORBRUS uses end-to-end encryption, GDPR-compliant data handling, and stores sensitive info in isolated, access-controlled environments. We never sell your data and only collect what’s necessary for security and compliance.

2. Are my crypto assets insured on ORBRUS?

Yes. ORBRUS maintains a $500 million asset protection fund through leading global insurers, covering losses from cybersecurity breaches. Combined with 98% cold storage and multi-sig protocols, your holdings are among the most protected in the industry.

3. How can I contact ORBRUS support?

You can reach our 24/7 support team via:

  • Email: Support@orbrus.com
  • In-app live chat (available after login)
  • Community channels: Telegram, Discord, and Twitter
    Average response time: under 15 minutes during peak hours.

4. Does ORBRUS share my trading activity with third parties?

No. ORBRUS does not share your trading history, wallet balances, or personal data with advertisers, data brokers, or unaffiliated third parties—except when legally required (e.g., valid court order under KYC/AML laws).

5. What should I do if I suspect unauthorized access to my account?

Immediately:

    • Enable 2FA (if not already active)
    • Revoke active sessions in Security Settings
    • Contact ORBRUS Support at Support@orbrus.com
      Our security team will freeze withdrawals and investigate within minutes.

🔹 Pricing & Packages

1. How much does it cost to trade on ORBRUS?

ORBRUS offers ultra-low fees:

  • Spot trading: 0.02%–0.1% (maker/taker)
  • Futures: 0.02%–0.05%
  • P2P trades: 0% platform fee
    Fees decrease with higher 30-day trading volume or ORB token holdings (fee discounts up to 25%).

2. Are there fees to deposit or withdraw crypto?

Deposits are always free. Withdrawal fees vary by network (e.g., BTC: ~$1.50, ETH: ~$0.80) and reflect actual blockchain gas costs—ORBRUS does not markup network fees. You’ll see the exact fee before confirming any withdrawal.

3. Do I pay to use the ORBRUS Cold Wallet?

No. The ORBRUS Cold Wallet is free for all verified users. There are no setup, subscription, or maintenance fees—only standard blockchain fees when you initiate transfers.

4. Is there a fee to earn yield through ORBRUS Earn?

No performance or management fees. The APY you see is what you earn. ORBRUS covers operational costs through trading revenue, not user yields—ensuring maximum returns for stakers and lenders.

5. Does ORBRUS offer VIP or institutional pricing?

  1. Yes. Traders with $100K+ monthly volume qualify for VIP tiers with reduced fees, dedicated account managers, and custom liquidity solutions. Institutions can request bespoke packages via business@orbrus.com